This from Dennis subs re the 324 subs debacle:
Many apologies – I was under the impression that you were already aware of what had happened.
There was a problem with the February issue, which took a while to come to light here. The mailing house sent the wrong Fortean Times data file (from issue 1407, rather than 1503) to Citipost this month, which means we had a lot subscribers who didn’t receive their copy, and a lot of lapsed subs that received a copy in error.
We pulled enough copies off the newsstand and from office copies, to fulfil as many missing issues as we could, prioritising people that we didn’t have email addresses for and couldn’t get in touch with (everyone we didn’t have an email address for received one of the spare copies). We then emailed everyone else a digital edition and told them that we had extended all of their subscriptions by an issue. This was the best situation that we could find – printing the extras was going to take weeks, as was waiting for all the returns from newsstand.
At our end we’ve seen a few complaints in response to the email, but only a handful, who we have sourced copies for. I’ve subsequently sent another 20 copies down to Dovetail to fulfil issues for further complaints. All costs are being covered by the mailing house. People who are having ongoing delivery problems should be directed to Dovetail, who can put their subscription on track and trace to improve delivery. Best email is
[email protected] and the phone number is 01795 592909.
I’m sorry you’ve only found out now, I’ve been kept in the loop on the situation and how it was dealt with and we have now either fulfilled the copies or contacted people with a solution.