https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help
If you are concerned.
The money is ridiculously awful in care homes. The work is stressful and staff are expected to put up with utterly terrible work conditions. There is very little in the way of clinical supervision, often the in-house training is poor.
Also, some places are run by an untrained mafia of health care assistants who turn a blind eye to very bad practice and if you go into those environments it's very difficult to make positive change, (unless you are young, handsome, dashing, with a roguish smile
).
Nursing has always been a bullying environment.
Registered Nursing staff are there because it's largely easier to professionally fly under the radar than if you worked for the NHS. No strict professional development stuff, lightweight polices and procedures. Good if you've got kids too.
There are though some bloody wonderful staff in care homes and during Covid with camera teams going in I have seen staff work with fuck all in the way of support and they do an amazing job.