doesn't negotiate with terriers
- Sep 15, 2013
- Reaction score
You should try dealing with the 'Erma's' ... they walk up to you, you say "Hello" .. now this isn't a taxing social interaction but they reply with "Errrm" .. "How can I help you?" .. "Errrm" ... well we do this, and this and this : "Errrm" .... a golden rule in customer service is never let the customer control the speed of service .. which is what 'Erma's' are actually doing .. I just walk off, come back 10 seconds later and by amazing coincidence, they drop the theatrics and tell you what they want instead. Otherwise they might be made to wait other 10 seconds. 'Erma's' ..Sorry this is getting off topic but I just have to say, there is... nothing worse..... than overuse of...... ellipsis and....... long........... unnecessary............ strings of dots. It makes me uneasy, or perhaps queasy is the correct word.
The verbal equivalent (for me) is when someone raises the intonation of their voice of the end of every sentence so every statement sounds like a question? I sat next to classmate who spoke like this for a whole year in school and my ears were practically bleeding by the end of the year?