Video captures patient crawling out of hospital after staff dismiss pleas for help
David Pontone's voice still shakes as he recalls having to crawl out of Toronto's Humber River Hospital on his hands and knees.
"The pain was unbearable," said Pontone. "To be able to walk properly was impossible."
It happened on April 18, 2018, but involved a lengthy battle for his family to obtain video footage of the event.
The 45-year-old had gone to emergency, complaining of excruciating pain in his legs.
Pontone also told medical staff he took medication for bipolar affective disorder — a mental illness that causes severe depression and episodes of mania — but that he'd been stable for seven years. He says that disclosure affected his treatment.
"They thought I was faking it because I was bipolar," Pontone told Go Public. "There are no words to describe what I went through that night."
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One of Canada's leading psychiatric experts says overlooking serious physical health issues in people who struggle with mental illness is a widespread problem — and that it can severely shorten their lifespans.
"We are failing this population miserably," said Dr. Vicky Stergiopoulos, psychiatrist and physician-in-chief at the Centre for Addiction and Mental Health (CAMH) in Toronto ...
When Pontone arrived at emergency he was seen by a doctor who ordered an MRI but also referred him to an on-call psychiatrist after learning about his mental illness. ...
In medical records ... , the psychiatrist noted that "anxiety" seemed to be Pontone's most dominant symptom — despite Pontone having said he was in a great deal of pain and had been suffering from increasing leg pain for a month.
Another note says the reason for Pontone's visit is "bipolar" — not his inability to walk.
When the MRI didn't find anything unusual, the psychiatrist discharged Pontone. ...
It took Pontone about 20 minutes to reach the exit. A security guard later helped him to a waiting taxi.
He says the doctors had made him think his pain was "all in his head," so a few days later, he made his way to CAMH, where a psychiatrist immediately determined that his suffering had nothing to do with his mental health.
An ambulance took him to Toronto Western Hospital in downtown Toronto, where a neurologist diagnosed Guillain-Barré Syndrome, a rare